Support cases

Support intake, escalation, and resolution milestones.

v1 Current Published Aug 31, 2026

Usable with warnings

3 Events have no recorded classification evidence. You can still start an Analysis; Run preflight evaluates execution separately.

Event Vocabulary

The business Events and classification rules defined by Support cases v1.

Case opened

Case escalated

Case resolved

Journey Profiles

Profiles define which events belong together, their exact order, and when a new journey begins.

Journey Profile follow-up

Journey Profiles keep their own Draft and Version lifecycle.

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Support cases · version 1

Treats events with the same interaction_id as one journey.

Grouped by

interaction_id

Ordered by

started_at interaction_id

Journey boundary

No inactivity split

Sources and evidence

Classification evidence

No classification evidence is recorded for this version. Analysis can still start.

Used by

0 Shared Analyses

Stewardship

Customer Care Analytics

Event Model owner

1 contributor