Support cases
Revision 1Default ordering for Support cases.
- Entity
- interaction_id
- Ordering
- started_at → interaction_id
- Session boundary
- No inactivity boundary
Support cases
Support intake, escalation, and resolution milestones.
Usable with warnings
3 Events have no recorded sampled match result. You can still start an Analysis; Run preflight evaluates execution separately.
Event Vocabulary
The business Events defined by Support cases v1. Expand an Event to inspect its exact predicates and recorded Data check.
Predicates
interaction_type = case_opened
No sampled match result
This warning does not block Analysis. Data checks are run elsewhere in the workflow.
Predicates
interaction_type = case_escalated
No sampled match result
This warning does not block Analysis. Data checks are run elsewhere in the workflow.
Journey Profiles
Reusable defaults for entity identity, deterministic ordering, and journey boundaries.
Source mappings
Physical sources and version-level attributes available to Analyses.
main.customer360.support_interactions Customer support contacts, queues, outcomes, and satisfaction signals
Required columns present · The columns required by this version are present in the recorded source structure.
Retained attributes
interaction_idstarted_atinteraction_typeData checks
Stored observations for this exact version. Opening the page never starts compute.
3 Events need a sampled match result
Missing Data checks warn but do not make a structurally usable published version unavailable.
Used by
Shared Analyses pinned to this exact version.
No active Shared Analyses use this version yet.
Version history
Published snapshots remain independently inspectable and runnable.
Stewardship
Customer Care Analytics
Event Model owner
1 contributor
You can improve this model by creating and publishing its next version.