View support_interactions

Customer support contacts, queues, outcomes, and satisfaction signals

Catalogmain Schemacustomer360
Used by

Event Model and Journey Profile Versions are checked against this source. Analysis-specific journey rules are checked before each Analysis runs.

  • 1 Event Model Version
  • 0 Active Shared Analyses
  • 1 Journey Profile Version
Support cases v1
Current
Event Model fields 3 columns
ColumnUsed for
interaction_id
Model compatibility
interaction_type
Events Case escalated, Case opened, Case resolved
started_at
Model compatibility
Journey Profile Versions 1 viable
Support cases v1 Profile viable
Journey Profile fields 2 columns
ColumnUsed for
interaction_id
Groups journeys
Orders activities
started_at
Orders activities
Structure

Physical columns; semantic mappings live on Event Model Versions.

Sample

Representative rows.