Local draft

Draft

What leads to Refund requested?

main.customer360.customer_event_stream
Before · Refund requested

Sample paths

2,500 path matches 2,047 eligible entities 3 events 2,500 sampled rows

2,500 path matches from 2,047 eligible entities in a 2,500-row sampleBand width represents matching paths. Select a transition or Event to highlight its connected route.3 events before2 events beforePrevious eventAnchorProduct viewed to Checkout completed, 969 matching pathsCheckout completed to Refund requested, 969 matching pathsRefund requested to Refund requested, 969 matching pathsAdded to cart to Support opened, 589 matching pathsSupport opened to Order cancelled, 589 matching pathsOrder cancelled to Refund requested, 589 matching pathsCheckout started to Payment failed, 277 matching pathsPayment failed to Added to cart, 277 matching pathsAdded to cart to Refund requested, 277 matching pathsCheckout completed to Product viewed, 238 matching pathsProduct viewed to Checkout completed, 238 matching pathsCheckout completed to Refund requested, 238 matching pathsOrder viewed to Checkout started, 219 matching pathsCheckout started to Support opened, 219 matching pathsSupport opened to Refund requested, 219 matching pathsSupport opened to Order viewed, 208 matching pathsOrder viewed to Payment failed, 208 matching pathsPayment failed to Refund requested, 208 matching pathsProduct viewed, 969 matching paths at 3 events beforeProduct viewed969 · 39%Checkout completed, 969 matching paths at 2 events beforeCheckout completed969 · 39%Refund requested, 969 matching paths at Previous eventRefund requested969 · 39%Refund requested, 2,500 matching paths at AnchorRefund requested2,500 · 100%Added to cart, 589 matching paths at 3 events beforeAdded to cart589 · 24%Support opened, 589 matching paths at 2 events beforeSupport opened589 · 24%Order cancelled, 589 matching paths at Previous eventOrder cancelled589 · 24%Checkout started, 277 matching paths at 3 events beforeCheckout started277 · 11%Payment failed, 277 matching paths at 2 events beforePayment failed277 · 11%Added to cart, 277 matching paths at Previous eventAdded to cart277 · 11%Checkout completed, 238 matching paths at 3 events beforeCheckout completed238 · 10%Product viewed, 238 matching paths at 2 events beforeProduct viewed238 · 10%Checkout completed, 238 matching paths at Previous eventCheckout completed238 · 10%Order viewed, 219 matching paths at 3 events beforeOrder viewed219 · 9%Checkout started, 219 matching paths at 2 events beforeCheckout started219 · 9%Support opened, 219 matching paths at Previous eventSupport opened219 · 9%Support opened, 208 matching paths at 3 events beforeSupport opened208 · 8%Order viewed, 208 matching paths at 2 events beforeOrder viewed208 · 8%Payment failed, 208 matching paths at Previous eventPayment failed208 · 8%
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Event Vocabulary

Customer events · v3